Have questions? We're here to help.
Yes, Wondle works just as well on non leased vehicles and we will still provide you with a price for a guaranteed repair to bring your vehicle back to a great standard!
Yes, wondle understands sign writing and wrapped vehicles and can still detect damage.
Yes, All work carried out through Wondle will be guaranteed to be accepted by the Lease or Finance company, or your money back. We will alternatively offer to repair the rejected damage if that is still possible.
This should be on the paperwork or the direct debit instruction. Failing that, you could ask your broker (If applicable).
We built Wondle to get good outcomes on minor vehicle damage. Our research shows that it is a stressful experience not knowing if some damage is likely to be charged. It’s even more painful not knowing how much you will be charged until after it is collected and you can no longer do anything about it! We allow you to take control of the situation and make an informed decision before the vehicle is returned. It may save you money, it may just give peace of mind that your costs are capped and controlled, the important thing to us is that you do what’s right for you.
There are 3 moments where we recommend using wondle for consumers. The first is around 3 months from the end of the contract. This gives you time to assess any damage and crucially guarantee your slot for repair just before return. The second time is at any point you incur damage, some damage gets worse and much more expensive to repair over time. In our experience it’s better to get the damage assessed and repaired as you go along. Finally , it’s good to take images on collection day. This ensures any transit damage and mischarged items can be successfully challenged if necessary.
We think it is best practice to take collection day images whether or not you have had your vehicle repaired, to ensure a worry free process. Firstly, it allows you to examine any penalty charges made by the leasing company for fairness and secondly it ensures that any ‘Transit’ damage between your premises and the final inspection at the auction house, is not mistakenly billed to you.
That is fine, you are not obliged to use Wondle’s repair Network. You can choose where to take the vehicle for repair or choose not to have it repaired at all. If there is damage on the vehicle, the Lease Company inspectors will assess the damage, decide if it is not acceptable and the penalty charges will usually be removed from your bank via the Direct Debit you have in place. You will then be sent an invoice. It is then good practice to examine the charges and evidence to ensure everything is correct and you have not been mischarged for anything.
Quite a few things! It is best to consult the documentation provided to you at the time you took the lease out but amongst other things, you should look out for the following. Spare Keys, Vehicle Service book (If provided), Parcel Shelf, Spare tyre, Locking wheel nuts, EV charging Cable and others. There are also Excess Mileage fees to consider.
Great, just contact us at business@customerservice.wondle.io and we can talk you through your options.
All repairs agreed through Wondle will be guaranteed, in the rare event, a repair is not accepted by the leasing or finance company Wondle will refund the money for the rejected repair or offer to repair the vehicle again free of charge. The final inspection is always done by the leasing or finance company, as per your contract. They decide what is acceptable damage, and what is unacceptable damage and needs a charge raising, although all charges must be fully supported by evidence.
Wondle has been tuned to detect minor damage to 90-95% accuracy. Occasionally, it may mistake dirt or light reflections for damage (just like us humans!). It is easily solved, and the report can be manually customised from your report page. Just look for the add/delete damage buttons on the report page.
Wondle is very reliable technology, although there are some circumstances that can stop it working to its full potential. Try this troubleshooting list:
1. Was it Dark/low light?
2. Was the vehicle wet?
3. Did you stand the correct distance from the vehicle (3 to 4 feet for initial images and 10 to 15 inches for damage close ups)
4. Did you have a good wifi connection or could your connection be moving from mobile data to house/office wifi? This interupts the upload.
5. Do you have lots of browser tabs open or did you close the browser before the upload had finished.
6. Were you interrupted while completing the inspection?
These are the most common answers to issues, If the answer was yes to any of these, try again with the issue not present. If that doesn’t work or the answer to these questions is no then please contact us at support@customerservice.wondle.io and we will get right on it.
If it is damage outside of the acceptable damage stated in your contracts, then yes. Wondle is an assistive technology designed to speed up assessment and give an indication of potential charges so you can make decisions ahead of collection, it’s highly accurate, but it is not definitive. Only a physical inspection authorised by your leasing provider is the definitive document for charging purposes.
Wondle is highly accurate, around 90%-95% but occasionally it can miss damage. This is easy to rectify. Simply select the add/delete damage function and follow the instructions. It's quick and easy.
Just like Human vision, rain can change the way thing look, so its best to wait until the vehicle is dry. If you are short on time and cannot wait for it to stop raining then our advice would be to find a well lit indoor car park, wipe down the vehicle and try in there. The scan will work fairly well in light rain but could miss very minor damage such as light scratches, especially on boots and bonnets, So it’s better if you can wait for the rain to stop and use natural daylight.
No problem, Wondle will still quote for the cosmetic damage but if you need parts or interior work conducted then you will have to wait for a body shop quote. Wondle has access to competitive bodyshop rates and guaranteed workmanship. You can contact us directly on support@wondle.io if you have a specific enquiry.
It sounds like it could be a compatibility issue with your phone. Most mobile phones from 2018 onwards are compatible If you need help please send us a note to Support@customerservice.wondle.io and we will get back to you with some options.
On average, results take around 4-7 minutes. If you do not get results within 30 mins, then we would recommend that you rescan or you can email Support@customerservice.wondle.io and we will get back to you with some options.
Wondle looks for all minor damage and indicates a range of possible charges. We also do this for marginal cases where the damage is very close to the charging threshold, only the final physical inspection from your leasing company is the definitive report. However, where there is an instance of borderline damage it’s worth making a more detailed assessment of the damage using measurement and the criteria contained in the BVRLA fair wear and tear guide. If it is within acceptable standards, your leasing provider will not charge for it, in line with BVRLA guidelines.
The end of the contract period on a lease car can be a worrying time. The best advice is to look at the paperwork the leasing company provided during the lease. Opinions on what should be charged and what should be 'let go' run high, but the only thing that matters is the BVRLA Fair wear and Tear guide and the lease company documentation. Even if the vehicle has done fewer miles than contracted or returned early, it does not change those rules. Use Wondle to give you an idea of what will be charged, and then consider the options open to you. Once the vehicle has been collected, you don't have many options.
Wondle is fine tuned to detect exterior cosmetic and light damage. It cannot see beyond the metal, so sensors and technical equipment that may have been damaged in a minor damage incident cannot be detected. Your in-car operating systems should be capable of delivering any malfunction messaging to you, if you are in doubt please contact your main dealer for advice. Wondle does not detect tyre damage, so please check these manually.
With Wondle there are 2 important financial numbers used. Firstly, the penalty charge, this is Wondle’s estimate of the charges the damage is likely to incur from the leasing company upon final inspection. We use industry data from the top leasing companies to give a range (they all have different approaches so we blend to give an estimated range). The second is the repair charge, this is our estimate of the cost to repair the damage to an acceptable standard. This data is taken from quality, guaranteed repair networks.
Excessive Damage is a category of damage which has exceed ‘cosmetic’ or ‘light damage’. This means the repair work would be more suitable for an Accident Repair Body Shop. Due to the complexity of repairing modern vehicles, this requires a skilled technician to perform a full quotation process before providing you with an estimate. This will be done very quickly but not instantly as with our other pricing.
Wondle allows users to take high quality images of their vehicle and any damage to it. These images are then processed through a clever Artificial Intelligence model which identifies damage, this then goes into the Wondle algorithm which calculates the potential lease penalty charges and the alternative repair costs. All this is then provided to you to decide which option is best for you, return and pay any potential penalties, or repair pre-return and potentially save money and worry
Wondle collates industry data from the biggest leasing companies and correlates them with damage detection categories using our unique algorithms. Whilst all leasing companies agree on what is acceptable (Fair wear and Tear), when it comes to unacceptable damage (non-Fair Wear and Tear), they all have different methods and prices for different types of damages so this gets quite complicated! Wondle simplifies this process and gives a narrow range where we think your damage will fall, we have a high degree of confidence it won’t be above or below the range estimate provided.
Through our experience of working with fleets, we understand the importance of working with partners who provide quality service and a competitive price. We also understand the importance of working with companies who invest in their people, processes and systems to ensure their services continue to meet and exceed customers ever-evolving expectations. As such, we only work with companies who are able to meet these criteria before we introduce them to our valued customers.
Myth buster - common misunderstandings between customers and leasing companies.
‘It’s not damage; it’s fair wear and tear’
This is one of the most common conversations and can often lead to frustration; it is why all reputable leasing companies adhere to the BVRLA fair wear and tear guide. Of course, all vehicles pick up indications of wear during their lease, and the BVRLA guide shows to what level the wear is acceptable before it is considered ‘damage’ or unacceptable levels of wear. It is purposely definitive to remove grey areas, so challenges to wear outside these guidelines are unlikely to be upheld by any lease company. Taking a few minutes to use the Wondle tool will give you a great indication of what is chargeable and allows you to consider costs, as well as alternatives such as repairing before it is returned.
‘The damage was not there when it was collected’
Damage in transit is another regular challenge between leasing customers and their lease company. It is a difficult one to solve either way without strong evidence. The best way is to have great images of the vehicle and its damages. You can get these for free using Wondle; using it even when you have low or no damage is still a smart thing to do for peace of mind and backup if challenges need to be made.
‘The vehicle is under mileage, that should cover damage costs’
Sometimes vehicles get returned under mileage, but unless your contract says differently, most leasing companies will not offset that against damage costs. In these cases, it is important that you inspect your vehicle carefully and explore the options of repairing it before returning to lower costs. In our experience, using an under-mileage argument is unlikely to be successful. It is doubtful that a few thousand miles would affect a vehicle's value significantly; and there are so many other things that affect the value of a vehicle such as plate changes, mechanical condition, and compliance with local emission laws (Like ULEZ), it would be hard to say the mileage compensated for the damage. You can use Wondle, for free to inspect the vehicle and find out your best options.
‘The used vehicle market is booming, that should cover any damage’
This argument is a little more technical. Whilst it is true the value of second cars and vans has risen considerably over the last few years, the leasing companies are in the risk business, precisely so you don't have to be. Come rain or shine, you are not affected by the actual price the leasing company receives for the vehicle at auction. This is great news when they are taking losses as you are protected, but that means you cannot rely on it when the market turns in their favour. They need to make money in these times in order to balance out the tough times. This is the nature of leasing, other, riskier products are in the market if you wish to use them instead. Because of all these facts, this argument will likely not be supported by the leasing company.
Wondle is priced to ensure you get great value. It delivers real peace of mind and gives you the power of choice over your damaged vehicle for just £29.99. If you are not happy, for any reason, then we will give you a full refund (T&C’s apply)
